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 Gen-i Consulting – Service Terms and Conditions

These are the standard Service Terms & Conditions for Gen-i Consulting, 20 Brunswick Road, Penrith, Cumbria, CA11 7LT, and all Events organised by and Services provided by Gen-i Consulting shall be on these terms unless specifically varied in writing and agreed to by both parties prior to the provision of services or event.


We, Gen-i Consulting (“Gen-i”) shall provide, or procure the provision of, certain services as described in Clause 1 or such other services as we agree from time to time in writing (“the Services”), to you, the individual who has elected to receive the Services.

These Service Terms and Conditions, our Privacy Policy (together with any further terms which we provide to you or which are on our Website) together comprise the agreement between you and us in respect of the Services (“the Agreement”). By using and paying for our Services you are acknowledging and agreeing that you will comply with the terms of the Agreement.

1.1 Services – In consideration of you agreeing to comply with the terms of the Agreement we agree to provide or procure the provision of the Services to you in accordance with these Service Terms and Conditions. The Services are set out below.

(a) Group Events (“Events”)

We offer fully residential retreats and events. The date, time and full details of any Event will be detailed on our website, in our invoice and via email correspondence.

(b) Masterminds

We will offer you business-related help and guidance within group calls and online support via the private online group. The date and time of the group sessions or calls shall be arranged to best accommodate the majority of participants and is subject to our availability. The date and time of any group session may be changed, cancelled or rescheduled by us, giving reasonable notice.

(c) One on One Coaching

Private One on One Coaching will be provided by prior written agreement. The date and time of the One to One Meeting shall be agreed in advance. We will use our best endeavours not to cancel or reschedule any appointment but the date and time of any One to One Meeting may be changed or cancelled by us giving reasonable notice.

(d) Consulting

We can provide specific consulting services, the extent of which will be outlined in separate detailed Terms & Conditions. The nature and duration of the work shall be agreed, and is subject to our availability.

1.2 Neither you nor your company shall at any time be obliged to act on any information, suggestion, advice or guidance given by us, our employees or any other person or company involved with the provision of the Services. If and to the extent that you do so act, it shall be at your own risk.

1.3 You and your company are advised that you or it should take independent financial, legal or other appropriate professional advice where relevant before acting upon any information, suggestion, advice or guidance provided to you as part of the Services.

1.4 We reserve the right, at our complete discretion, to reject any request to use our Services.

1.5 You are responsible for ensuring that any information that you provide to us is complete and accurate on the date that you provide us with such information. We reserve the right to cease providing you with the Services if we discover that any information provided by you to us, including but not limited to information provided is false or misleading.

  1. Limitation of Liability 

2.1 The provisions in clauses 2.2, 2.3 and 2.4 set out our and our employees’, agents’ and sub-contractors’ entire liability to you in respect of:

(a) any breach of the Agreement; and

(b) any representation, statement or tortious act or omission including negligence arising under or in connection with the Agreement.

2.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Agreement.

2.4 Subject to clauses 2.2:

(a) our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the Services and the performance or contemplated performance of the Agreement shall be limited to £1,000 (or, if higher, 150% of any fees paid by you); and

(b) we will not be liable to you for any lost profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill or any type of indirect or consequential loss or damage, costs or expenses which arise out of or in connection with the Agreement.


3.1 Subject to clauses 3.1 to 3.3 inclusive, each party shall at all times during the term of the Agreement and thereafter keep confidential any confidential information which is disclosed to it by the other party pursuant to or in connection with the Agreement (whether orally or in writing), and whether or not such information is expressly stated to be confidential or marked as such, and each party shall not use any such information for any purpose other than the performance of its obligations under the Agreement. You acknowledge that (subject to Clause 4) we may disclose your confidential information to third parties to the extent necessary to enable such third parties to provide you with the Services.

3.2 Unless we otherwise specify in writing, we shall be entitled to publicise your use of the Services, and the help and advice that you have received in connection with the Services.

  1. Data Protection

4.1 Both you and we will comply with all legislation and regulatory requirements in force from time to time relating to the use of personal data and the privacy of electronic communications, including without limitation data protection legislation from time to time in force in the UK including the Data Protection Act 2018 or any successor legislation, and (for so long as and to the extent that the law of the European Union has legal effect in the UK) the General Data Protection Regulation and any other directly applicable European Union regulation relating to privacy (Data Protection Legislation) to the extent this Data Protection Legislation applies to the Agreement.

4.2 You acknowledge that we will collect and process certain personal information about you to enable us to perform our obligations under the Agreement. We will use and disclose your personal information in accordance with our Privacy Policy, and subject to any data processing preferences you have expressed to us from time to time. You acknowledge that we may be required to, and you agree that we may, disclose financial and other confidential and personal information about you to our auditors and legal advisors.

  1. Event Booking Details

5.1 All bookings will be regarded as provisional until payment of the non-refundable deposit for the required services (as set out in Clause 6.4 below). We are not under any obligation to continue holding provisional bookings beyond the given option date (usually 5 working days from the time of invoice), if the deposit has not been received. For the purposes of this Agreement “working days” shall mean Monday to Friday inclusive.

5.2 Deposit – A non-refundable deposit of 50% of the total booking fee payable (including VAT), as quoted and agreed shall be payable on confirmation of the booking. Payment of the deposit will be due within 5 working days of invoice to secure your place. The remaining 50% of the booking fee will be due 6 weeks prior to the first day of the Event.

5.3 Late Bookings – Should a booking be made within 6 weeks of the Event date, payment of 100% of the booking fee will be required to secure your place at the Event.

  1. Price & Payment

6.1 All invoices issued will be payable as per payment terms detailed on the specific invoice.

6.2 All prices quoted by us may be amended when agreed with you and you will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond our reasonable control.

6.3 Any query arising from an invoice must be notified to us in writing by you within 5 working days of the date of the invoice receipt. Failure to comply will render the full invoice payable on the due date.

  1. Methods of Payment

Bank transfer: Details available upon request to The Client must inform us in writing (preferably by email) of any bank transfers.

Online Payments can be made via Paypal

  1. Cancellation

8.1 Should the client wish to cancel their place at an Event, they must notify us via email to as early as possible.

8.2 Event Cancellation Policy:

Due the limited number of spaces available for each event the charges for cancellation are as follows:

8.2.1 From the booking date up to 6 weeks before Event date: 50% of booking fee is forfeited as a cancellation fee.
8.2.2 Between 6 weeks prior and the Event start date: 100% of booking fee is forfeited as a cancellation fee.

8.2.3 If you are unable to attend the Event you can transfer your spot to another person to avoid cancellation fees. You must inform us of the change in writing to make the name change (must past the required application process). If there is a waitlist for the trip, we will put the next available person on the list into your spot and only then be able to refund your payment in full.

  1. Image Collection

Gen-I Consulting may collect still and video images of you during the course of your trip for advertising and promotional purposes. By booking a place at one of ours Events, you agree that such images may be collected and used by us, including (but not limited to) commercial use and sale of the images. The images may be cropped, altered, combined or otherwise edited. You also agree that we will retain ownership of all rights in connection with such images. If you do not wish to be on camera/video then bring this to the attention of Nicola MacPhail by sending an email to before the commencement of your trip. This should include the name and contact details of the person who does not wish to be photographed or videoed along with your booking number and contact details.

  1. Our Intellectual Property Rights

10.1 You acknowledge and agree that we own all intellectual property rights in the Services (including in our website, in any software used and any documents and materials we make available to you). We do not grant you any user rights or licences in respect of these intellectual property rights, except as we may expressly specify to you in writing from time to time.

10.2 You may not use our name, or any name or logo associated with us, in any manner without our prior written consent.

  1. Force Majeure

We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God (other than one arising from or related to directly or indirectly from volcanic ash), strikes, lock outs, accidents, war, fire, breakdown of plant or machinery, extreme weather, power-cut, loss of internet connection, and we shall be entitled to a reasonable extension of its obligations.

  1. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

  1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

  1. Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

  1. Contacting Us

If you have any queries in relation to the Agreement or the Services, please contact us by writing to: Nicola MacPhail, Gen-I Consulting, 20 Brunswick Road, Penrith, Cumbria, CA11 7LT or emailing